1. Information We May Collect

The information we collect depends on how you interact with Sypato.

We may collect information such as:

• your name;
• email address;
• phone number if provided;
• business or company name;
• information about your business processes, workflows or automation requirements;
• consultation or appointment information;
• communications you send to us;
• website usage and technical information such as browser type, device information and IP address where collected by our website or service providers.

2. How We Collect Information

We may collect personal information when you:

• contact Sypato by email;
• book a consultation;
• submit information through our website;
• enquire about or purchase our services;
• communicate with us during an automation project;
• interact with our website or connected services.

3. How We Use Personal Information

We may use personal information to:

• respond to enquiries;
• arrange consultations and meetings;
• assess potential automation projects;
• provide, manage and support our services;
• communicate with clients about projects;
• process payments and business transactions;
• improve our website, workflows and services;
• protect our systems and prevent misuse;
• meet legal, regulatory or accounting obligations.

4. AI and Automation Services

Sypato provides services involving artificial intelligence, software integrations and automated business workflows.

Where necessary to provide a requested service, information supplied by a client may be processed through third-party software, APIs, AI platforms, CRM systems, communication services or other technology providers.

We aim to minimise the amount of personal information used or transferred where reasonably possible and select service providers based on the requirements of each project.

5. Third-Party Service Providers

We may use third-party providers to operate our business and deliver services. These may include providers for:

• website hosting;
• email;
• calendar and consultation bookings;
• payment processing;
• CRM and business automation;
• AI and software integrations;
• analytics and website performance;
• communication and messaging.

These providers may process information according to their own privacy policies and terms.

6. Payments

Sypato may use third-party payment processors to collect payments.

We generally do not directly store full payment card details. Payment information is processed through the relevant payment provider in accordance with its own security and privacy practices.

7. Cookies and Website Analytics

Our website or third-party services connected to it may use cookies or similar technologies.

These technologies may be used to help the website function, remember preferences, understand website usage, improve performance and measure how visitors interact with our website.

You can usually control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

8. Disclosure of Information

We do not sell personal information.

We may disclose information where reasonably necessary to:

• provide services requested by you;
• work with contractors or technology providers;
• process payments;
• protect our legal rights or systems;
• comply with applicable law, court orders or government requirements.

9. Overseas Processing

Some third-party technology providers used by Sypato may operate or store data outside Australia.

This means information may be processed in other countries depending on the services or technology used for a particular business workflow.

10. Data Security

We take reasonable steps to protect information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission, cloud platform or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal or accounting obligations.

Information that is no longer reasonably required may be deleted or de-identified where appropriate.

12. Access and Correction

You may contact Sypato if you would like to request access to personal information we hold about you, request a correction or ask a privacy-related question.

We may need to verify your identity before responding to certain requests.

13. Marketing Communications

If Sypato sends marketing communications, you may request to stop receiving them at any time.

Transactional or project-related communications may still be sent where necessary to provide services or manage an existing business relationship.

14. External Links

Our website may contain links to websites or services operated by third parties.

Sypato is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external service you use.

15. Australian Privacy Law

Sypato aims to handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where those requirements apply to our activities.

16. Changes to This Policy

We may update this Privacy Policy from time to time as our services, technology or legal obligations change.

The latest version will be published on this page with an updated effective date.

17. Contact Sypato

If you have a question about this Privacy Policy or how Sypato handles personal information, contact us.